Business Process Outsourcing - Poland

Revenue in the Business Process Outsourcing market is projected to reach US$2.89bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.99%, resulting in a market volume of US$3.69bn by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$154.50 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

Poland has become a key player in the Business Process Outsourcing (BPO) industry in Europe.

Customer preferences: The country's skilled workforce, cost-effective labor, and favorable business environment have attracted many international companies to outsource their business processes to Poland. The BPO sector in Poland has been growing rapidly over the past few years, with a focus on areas such as customer service, finance and accounting, human resources, and IT services.

Trends in the market: One of the key trends in the BPO market in Poland is the increasing focus on providing high-value services. As the country's labor market becomes more competitive, BPO providers are looking to differentiate themselves by offering more specialized and complex services. This trend is driven by the growing demand for digital transformation and automation solutions, which require a higher level of expertise and technical skills. Another trend in the market is the increasing adoption of cloud-based solutions. Many BPO providers in Poland are now offering cloud-based services to their clients, which provide greater flexibility, scalability, and cost-effectiveness. This trend is driven by the increasing demand for remote work and digital solutions, which have become more prevalent due to the COVID-19 pandemic.

Local special circumstances: Poland's geographical location and cultural proximity to Western Europe have also contributed to the growth of the BPO market in the country. Many international companies see Poland as an attractive outsourcing destination due to its close proximity to major European markets, which makes it easier to do business with clients in the region. Additionally, Poland's cultural similarities with Western Europe make it easier for companies to integrate their operations and work with local teams.

Underlying macroeconomic factors: Finally, Poland's strong economic performance and stable political environment have also contributed to the growth of the BPO market in the country. Poland has been one of the fastest-growing economies in Europe over the past few years, with strong GDP growth and low unemployment rates. This has created a favorable business environment for BPO providers, who can tap into a large pool of skilled workers at competitive rates. Additionally, Poland's stable political environment and pro-business policies have made it an attractive destination for foreign investors looking to expand their operations in Europe.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.