Business Process Outsourcing - Montenegro

Montenegro

Revenue in the Business Process Outsourcing market is projected to reach US$12.52m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 5.38%, resulting in a market volume of US$16.27m by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$42.80 in 2024.
In global comparison, most revenue will be generated in the United States (US$146.30bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

Market

Region

Region comparison

Currency

Analyst Opinion

Montenegro, a small country located in Southeast Europe, has been experiencing a growing demand for Business Process Outsourcing (BPO) services in recent years.

Customer preferences: The country's strategic location, low labor costs, and a highly skilled workforce have been attracting foreign investors to set up BPO operations in Montenegro. Companies from Western Europe, the United States, and other parts of the world have been outsourcing their non-core business functions to Montenegro to take advantage of these factors. Additionally, the country's favorable business environment, stable political situation, and good infrastructure have been contributing to the growth of the BPO market.

Trends in the market: One of the significant trends in the Montenegrin BPO market is the increasing demand for multilingual services. Companies are looking for BPO providers that can cater to their customers in different languages, including English, German, Italian, French, and Spanish. This trend is driven by the growing number of international companies that are setting up operations in Montenegro and the need to serve customers in their native language.Another trend in the market is the growing focus on digital transformation. BPO providers in Montenegro are investing in new technologies and tools to streamline their operations and improve their service offerings. Automation, artificial intelligence, and machine learning are some of the technologies that BPO providers are adopting to enhance their capabilities and provide more value to their clients.

Local special circumstances: Montenegro's small size and limited pool of talent are some of the challenges that BPO providers face in the country. The competition for skilled workers is high, and companies need to offer competitive salaries and benefits to attract and retain talent. Additionally, the lack of a large domestic market means that BPO providers need to focus on serving clients from other countries, which can limit their growth potential.

Underlying macroeconomic factors: Montenegro's economy has been growing steadily in recent years, driven by tourism, real estate, and foreign investment. The country's GDP has been increasing, and its unemployment rate has been declining. These factors have contributed to the growth of the BPO market in Montenegro, as companies are looking for cost-effective solutions to support their growth and expansion plans. Additionally, Montenegro's accession to the European Union, which is expected in the coming years, is likely to further boost the country's attractiveness as a destination for foreign investment and BPO operations.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.