Key regions: China, Netherlands, Japan, Brazil, Germany
Jordan, a country in the Middle East, has been emerging as a new hub for Business Process Outsourcing (BPO) services.
Customer preferences: Jordan has a young and skilled workforce, with a large number of university graduates in science, technology, engineering, and mathematics (STEM) fields. This has made it an attractive destination for BPO services in the region. Additionally, Jordan's cultural and linguistic affinity with the Western world has made it a preferred destination for companies looking to outsource their services.
Trends in the market: The BPO market in Jordan has been growing steadily, with an increasing number of companies choosing to outsource their services to the country. One of the major trends in the market is the growth of the IT outsourcing sector, which has been driven by the country's strong technical skills and expertise. Additionally, there has been a growing trend of companies outsourcing their customer service and back-office operations to Jordan.
Local special circumstances: Jordan has a strategic location in the Middle East, with easy access to major markets in the region. The country has a stable political environment and a business-friendly government, which has been actively promoting the growth of the BPO sector. Additionally, Jordan offers a competitive cost advantage compared to other outsourcing destinations in the region.
Underlying macroeconomic factors: The growth of the BPO sector in Jordan can be attributed to several underlying macroeconomic factors. The country has been focusing on diversifying its economy and reducing its dependence on traditional industries such as tourism and construction. The BPO sector has been identified as a key growth area, and the government has been providing various incentives to attract foreign investment in the sector. Additionally, the country's membership in several free trade agreements has made it an attractive destination for companies looking to expand their operations in the region.
Data coverage:
The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.Modeling approach / Market size:
Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.Forecasts:
In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.Additional notes:
The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.
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