Business Process Outsourcing - Greece

Revenue in the Business Process Outsourcing market is projected to reach US$811.80m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 3.36%, resulting in a market volume of US$957.60m by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$168.10 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The Business Process Outsourcing (BPO) market in Greece has been steadily growing in recent years.

Customer preferences: Greek businesses are increasingly turning to BPO services to improve their operational efficiencies and reduce costs. This is especially true for small and medium-sized enterprises (SMEs), which make up the majority of businesses in Greece. These companies are attracted to the cost savings and flexibility that outsourcing provides, allowing them to focus on their core competencies and improve their competitiveness in the market.

Trends in the market: One of the major trends in the BPO market in Greece is the increasing adoption of cloud-based solutions. This allows businesses to access their data and applications from anywhere, at any time, and on any device. The rise of automation and artificial intelligence is also having a significant impact on the market, with many businesses looking to outsource routine tasks such as data entry and customer service to machines.Another trend is the growing importance of data security and privacy. With the rise of cyber threats and data breaches, businesses are increasingly looking for BPO providers that can offer robust security measures to protect their sensitive information. This is particularly important for businesses that deal with sensitive customer data, such as those in the financial services and healthcare industries.

Local special circumstances: Greece's location at the crossroads of Europe, Asia, and Africa makes it an attractive destination for BPO providers looking to serve clients in multiple regions. The country's well-educated workforce and relatively low labor costs also make it an appealing location for outsourcing. Additionally, the Greek government has implemented a number of initiatives to attract foreign investment and promote economic growth, including tax incentives and streamlined regulations.

Underlying macroeconomic factors: The BPO market in Greece has been buoyed by the country's improving economic situation in recent years. Following a prolonged recession, Greece's economy has been growing steadily since 2017, with GDP growth of 2% in 2019. This has led to increased business confidence and investment, which in turn has driven demand for BPO services. However, the ongoing COVID-19 pandemic has had a significant impact on the Greek economy, and it remains to be seen how this will affect the BPO market in the long term.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.