Key regions: United Kingdom, United States, Brazil, Japan, Netherlands
The demand for Business Process Outsourcing (BPO) services in the EU-27 region has been steadily increasing over the years.
Customer preferences: One of the primary reasons for the growth of the BPO market in the EU-27 region is the increasing preference of businesses to outsource their non-core operations. By outsourcing their non-core operations, businesses can focus on their core competencies and improve their overall efficiency. Additionally, outsourcing allows businesses to save costs, as they do not have to invest in expensive infrastructure and technology.
Trends in the market: The BPO market in the EU-27 region is witnessing several trends. One of the major trends is the increasing adoption of automation and artificial intelligence (AI) in BPO services. Automation and AI have the potential to improve the efficiency and accuracy of BPO services, while also reducing costs. Another trend is the growing popularity of nearshoring, which involves outsourcing services to countries that are geographically closer to the business. Nearshoring allows businesses to take advantage of lower labor costs while also maintaining cultural and linguistic similarities.
Local special circumstances: The BPO market in each country in the EU-27 region has its own unique set of circumstances. For example, in countries such as Poland and Romania, the BPO market is driven by the availability of a large pool of skilled and multilingual workers. On the other hand, in countries such as Ireland and the UK, the BPO market is driven by the presence of large multinational companies that require BPO services.
Underlying macroeconomic factors: The growth of the BPO market in the EU-27 region is also influenced by macroeconomic factors such as GDP growth, labor costs, and government policies. For example, countries with high GDP growth rates and low labor costs are more attractive for businesses looking to outsource their operations. Additionally, government policies that promote the growth of the BPO industry, such as tax incentives and subsidies, can also have a significant impact on the market.
Data coverage:
The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.Modeling approach / Market size:
Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.Forecasts:
In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.Additional notes:
The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.
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