Business Process Outsourcing - EMEA

Revenue in the Business Process Outsourcing market is projected to reach US$133.90bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.49%, resulting in a market volume of US$166.80bn by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$127.90 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The Business Process Outsourcing market in EMEA is experiencing significant growth and development. Customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors are all contributing to this positive trend.

Customer preferences in the EMEA region are driving the growth of the Business Process Outsourcing market. Companies in this region are increasingly looking to outsource non-core business functions in order to focus on their core competencies. This allows them to streamline operations, reduce costs, and improve overall efficiency.

Additionally, businesses in EMEA are seeking to leverage the expertise and resources of outsourcing providers to gain a competitive edge in the market. Trends in the market are also playing a key role in the growth of the Business Process Outsourcing market in EMEA. One major trend is the increasing adoption of digital technologies and automation.

Businesses are looking to outsource processes that can be easily automated, such as data entry and customer support, in order to improve speed and accuracy. This trend is driving the demand for outsourcing services in EMEA. Another trend in the market is the rise of nearshore outsourcing.

Companies in EMEA are increasingly outsourcing to countries within the region, such as Eastern European countries, due to their proximity and cultural similarities. This allows for better communication and collaboration between companies and their outsourcing partners, leading to improved efficiency and effectiveness. Local special circumstances in EMEA are also contributing to the growth of the Business Process Outsourcing market.

For example, many countries in the region have a highly educated and skilled workforce, making them attractive destinations for outsourcing. Additionally, some countries in EMEA offer favorable business environments, such as low taxes and flexible labor laws, which make them appealing to companies looking to outsource. Underlying macroeconomic factors are also driving the growth of the Business Process Outsourcing market in EMEA.

Economic growth in the region is creating new opportunities for businesses, leading to increased demand for outsourcing services. Additionally, the ongoing globalization of the economy is driving companies to seek cost-effective solutions for their business processes, leading to increased outsourcing. In conclusion, the Business Process Outsourcing market in EMEA is experiencing significant growth and development due to customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors.

As businesses in the region continue to seek ways to improve efficiency and reduce costs, the demand for outsourcing services is likely to continue to grow.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.