Business Process Outsourcing - CIS

Revenue in the Business Process Outsourcing market is projected to reach US$3.75bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.21%, resulting in a market volume of US$4.61bn by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$32.39 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The demand for Business Process Outsourcing (BPO) services in the Commonwealth of Independent States (CIS) has been steadily increasing in recent years.

Customer preferences: One of the primary drivers of this trend is the growing preference among businesses for outsourcing non-core functions such as customer support, data entry, and accounting. Outsourcing these functions allows companies to focus on their core competencies and reduce costs by taking advantage of lower labor costs in CIS countries.

Trends in the market: Another trend driving the growth of the BPO market in CIS is the increasing adoption of digital technologies such as automation, artificial intelligence, and analytics. These technologies enable BPO providers to offer more sophisticated and efficient services, which are in high demand from businesses looking to improve their operational efficiency and gain a competitive edge.

Local special circumstances: In addition to these global trends, there are several local factors that are contributing to the growth of the BPO market in CIS. For example, many CIS countries have highly educated and skilled workforces, which are well-suited to providing high-quality BPO services. Additionally, many CIS countries have favorable business environments and government policies that encourage foreign investment and outsourcing.

Underlying macroeconomic factors: Finally, the macroeconomic environment in CIS is also contributing to the growth of the BPO market. Many CIS countries are experiencing economic growth and political stability, which are attracting foreign investment and driving demand for BPO services. Additionally, the COVID-19 pandemic has accelerated the shift towards remote work and digital technologies, which has further increased demand for BPO services in CIS. Overall, the combination of global and local trends, as well as favorable macroeconomic conditions, are driving the growth of the BPO market in CIS. As businesses continue to seek ways to improve their efficiency and reduce costs, the demand for BPO services is likely to continue to grow in the region.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.