Business Process Outsourcing - APAC

Revenue in the Business Process Outsourcing market is projected to reach US$87.38bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 5.46%, resulting in a market volume of US$114.00bn by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$43.54 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The Business Process Outsourcing market in APAC is experiencing significant growth and development. Customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors are all contributing to this positive trajectory.

Customer preferences in the APAC region are driving the growth of the Business Process Outsourcing market. Companies in this region are increasingly seeking cost-effective solutions to streamline their operations and improve efficiency. Outsourcing non-core business functions allows them to focus on their core competencies and allocate resources more strategically.

Additionally, the APAC region is home to a large pool of skilled professionals who can provide high-quality services at competitive prices, making it an attractive destination for outsourcing. Trends in the market are also contributing to the growth of the Business Process Outsourcing industry in APAC. One major trend is the increasing adoption of digital technologies.

Companies are outsourcing tasks such as customer service, data entry, and IT support to take advantage of advanced automation and artificial intelligence solutions. This not only improves efficiency but also enhances the customer experience. Another trend is the rise of specialized outsourcing services.

Companies are outsourcing specific functions such as finance and accounting, human resources, and supply chain management to experts who can provide specialized knowledge and skills. Local special circumstances in the APAC region are also playing a role in the development of the Business Process Outsourcing market. Many countries in the region have favorable business environments and government policies that encourage outsourcing.

For example, countries like India, the Philippines, and Malaysia have established themselves as major outsourcing destinations due to their skilled workforce, infrastructure, and supportive regulatory frameworks. These countries have invested in developing their outsourcing capabilities and have become hubs for various industries such as IT, customer service, and healthcare. Underlying macroeconomic factors are also contributing to the growth of the Business Process Outsourcing market in APAC.

The region's strong economic growth, rapid urbanization, and rising disposable incomes have created a favorable business environment for outsourcing. Companies are looking to tap into the growing consumer markets in APAC and outsourcing their operations allows them to expand their reach and cater to diverse customer needs. Additionally, the increasing globalization of businesses and the need for round-the-clock support are driving the demand for outsourcing services in the region.

Overall, the Business Process Outsourcing market in APAC is experiencing significant growth and development due to customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors. The region's focus on cost-effective solutions, adoption of digital technologies, favorable business environments, and strong economic growth are all contributing to the positive trajectory of the market. As companies continue to seek efficient and specialized outsourcing services, the APAC region is likely to remain a key player in the global Business Process Outsourcing industry.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.