Ride-hailing - Serbia

  • Serbia
  • It is projected that the revenue in Serbia's Ride-hailing market will reach US$47.38m in 2025.
  • Moreover, the revenue is anticipated to exhibit an annual growth rate (CAGR 2025-2029) of 6.37%.
  • This growth rate will result in a projected market volume of US$60.65m by 2029.
  • Additionally, the number of users in this market is expected to amount to 1.56m users by 2029.
  • Furthermore, the user penetration is predicted to be 18.7% in 2025 and 22.6% by 2029.
  • The average revenue per user (ARPU) is expected to be US$35.97 in Serbia's Ride-hailing market.
  • The Ride-hailing market is an online-only market.
  • It is noteworthy that in global comparison, China is expected to generate the most revenue in this market, that is US$63,870m in 2025.
  • Despite the presence of global ride-hailing giants, domestic ride-hailing services such as CarGo and Naxis Taxi continue to dominate the Serbian market.

Key regions: South America, Europe, China, Saudi Arabia, Malaysia

 
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Analyst Opinion

The Ride-hailing market in Serbia has been experiencing significant growth in recent years, driven by changing customer preferences and local special circumstances.

Customer preferences:
In Serbia, customers are increasingly turning to ride-hailing services for their transportation needs. This shift in preference can be attributed to several factors. Firstly, ride-hailing services offer convenience and flexibility, allowing customers to request a ride at any time and from any location. This is particularly appealing in urban areas where parking can be difficult to find. Additionally, ride-hailing services often provide a more affordable alternative to traditional taxis, attracting price-conscious customers. Furthermore, the ability to track the driver's location and estimated time of arrival provides a sense of security and peace of mind for passengers.

Trends in the market:
One of the key trends in the ride-hailing market in Serbia is the increasing adoption of mobile technology. The widespread use of smartphones has made it easier for customers to access ride-hailing services, as they can simply download an app and request a ride with a few taps on their screen. This has contributed to the rapid growth of ride-hailing platforms in the country. Another trend in the market is the emergence of local ride-hailing companies. While international players dominate the global ride-hailing market, Serbia has seen the rise of local companies that cater specifically to the needs and preferences of the Serbian market. These local players often offer unique features and services that resonate with the local population, such as cash payments and multilingual customer support.

Local special circumstances:
The ride-hailing market in Serbia is also influenced by local special circumstances. One such circumstance is the relatively underdeveloped public transportation infrastructure in certain areas of the country. This has created a demand for alternative transportation options, with ride-hailing services filling the gap. Additionally, the increasing number of tourists visiting Serbia has contributed to the growth of the ride-hailing market, as visitors often rely on these services to navigate unfamiliar cities.

Underlying macroeconomic factors:
The growth of the ride-hailing market in Serbia can also be attributed to underlying macroeconomic factors. The country has experienced economic growth in recent years, leading to an increase in disposable income and consumer spending. This has allowed more people to afford ride-hailing services, driving demand in the market. Furthermore, the rise of the gig economy and flexible work arrangements has created a pool of potential drivers for ride-hailing platforms, ensuring the availability of drivers and contributing to the growth of the market. In conclusion, the ride-hailing market in Serbia is experiencing significant growth due to changing customer preferences, local special circumstances, and underlying macroeconomic factors. The convenience, affordability, and flexibility offered by ride-hailing services, coupled with the increasing adoption of mobile technology, have contributed to the rapid expansion of the market.

Methodology

Data coverage:

The data encompasses B2C enterprises. Figures are based on bookings and revenues of ride-hailing services.

Modeling approach:

Market sizes are determined through a bottom-up approach, building on a specific rationale for each market. As a basis for evaluating markets, we use financial reports, third-party studies and reports, federal statistical offices, industry associations, and price data. To estimate the number of users and bookings, we furthermore use data from the Statista Consumer Insigths Global survey. In addition, we use relevant key market indicators and data from country-specific associations, such as demographic data, GDP, consumer spending, internet penetration, and device usage. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, ARIMA, which allows time series forecasts, accounting for stationarity of data and enabling short-term estimates. Additionally, simple linear regression, Holt-Winters forecast, the S-curve function and exponential trend smoothing methods are applied.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change.

Overview

  • Revenue
  • Sales Channels
  • Analyst Opinion
  • Users
  • Global Comparison
  • Methodology
  • Key Market Indicators
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