eServices

Lesotho is projected to experience a significant growth in revenue within the eServices market, reaching US$4.80m by 2024.
The market is expected to maintain an annual growth rate, known as Compound Annual Growth Rate (CAGR), of 12.92% from 2024 to 2029.
This growth is estimated to result in a market volume of US$8.82m by 2029.
In 2025.0, the 0.0 market is expected to exhibit a revenue growth of 0.0.
Meanwhile, the 0.0 market is projected to reach a substantial market volume of 0.0 in 2024.
When compared globally, China is anticipated to generate the highest revenue in the eServices market, amounting to US$495.50bn in 2024.
Furthermore, the average revenue per user (ARPU) in the 0.0 market is projected to be 0.0 in 2024.
The number of users in this market is expected to reach 0.0 by 2029.
Lastly, user penetration in the 0.0 market is projected to be 0.0 in 2024.
Lesotho's eServices market is rapidly expanding, driven by the government's push for digital transformation and increasing internet penetration among its tech-savvy population.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Lesotho is steadily growing and evolving, driven by various factors such as increasing internet penetration, changing consumer preferences, and government initiatives to promote digitalization. Customer preferences in Lesotho are shifting towards online services due to the convenience and accessibility they offer. With the increasing availability of internet services and smartphones, more people are opting for eServices such as online shopping, e-commerce platforms, and digital payment solutions. This shift is also driven by the younger generation, who are more tech-savvy and comfortable with digital platforms. Trends in the eServices market in Lesotho include the rise of e-commerce platforms and online marketplaces. These platforms provide a wide range of products and services, allowing customers to compare prices, read reviews, and make informed purchasing decisions. Additionally, the popularity of online food delivery services has increased, with customers enjoying the convenience of ordering food from their favorite restaurants and having it delivered to their doorstep. Another trend in the market is the adoption of digital payment solutions. With the increasing number of online transactions, customers are looking for secure and convenient payment methods. Mobile money services and digital wallets have gained popularity in Lesotho, enabling customers to make payments and transfer money easily. Local special circumstances in Lesotho, such as its small population and geographic location, play a role in the development of the eServices market. The small population size limits the potential customer base, but it also creates opportunities for niche eServices targeting specific segments. Additionally, Lesotho's geographic location within Southern Africa allows it to tap into regional markets and benefit from cross-border e-commerce. Underlying macroeconomic factors such as economic growth and government policies also contribute to the development of the eServices market in Lesotho. The government has recognized the importance of digitalization and has implemented initiatives to promote eServices and improve internet infrastructure. Economic growth and increasing disposable incomes have also contributed to the growth of the eServices market, as more people have the means to access and afford these services. In conclusion, the eServices market in Lesotho is experiencing steady growth and development, driven by changing customer preferences, government initiatives, and underlying macroeconomic factors. The rise of e-commerce platforms, online marketplaces, and digital payment solutions are some of the key trends in the market. Local special circumstances, such as the small population size and geographic location, also influence the market dynamics. With continued investment in internet infrastructure and supportive government policies, the eServices market in Lesotho is expected to further expand in the coming years.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Ecommerce market, in a PDF format.