eServices

Revenue in the eServices market of Laos is projected to reach US$239.90m in 2024.
The market is expected to show an annual growth rate (CAGR 2024-2029) of 19.19%, resulting in a projected market volume of US$577.10m by 2029.
The 0.0 market in Laos is expected to show a revenue growth of 0.0 in 2025.0.
The 0.0 market in Laos has a projected market volume of 0.0 in 2024.
In global comparison, most revenue will be generated China, amounting to US$495.50bn in 2024.
The average revenue per user (ARPU) in the 0.0 market of Laos is projected to amount to 0.0 in 2024.
The number of users in the 0.0 market is expected to reach 0.0 by 2029.
User penetration in the 0.0 market in Laos will be at 0.0 in 2024.
Laos is experiencing a surge in demand for eServices, with a growing number of businesses and individuals embracing online platforms for transactions and communication.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Laos is experiencing significant growth and development, driven by various factors such as increasing internet penetration, changing consumer preferences, and government initiatives to promote digitalization. Customer preferences in the eServices market in Laos are shifting towards convenience, efficiency, and accessibility. With the increasing availability and affordability of smartphones and internet connectivity, more and more consumers are relying on eServices for their daily needs. This includes online shopping, food delivery, ride-hailing, and digital payment services. The convenience of accessing these services through mobile apps or websites has made them increasingly popular among the tech-savvy population in Laos. Trends in the eServices market in Laos are aligned with global and regional trends. The rise of e-commerce has been particularly significant, with more consumers opting to shop online for a wide range of products. This trend is driven by factors such as the convenience of home delivery, a wider selection of products, and attractive discounts and promotions offered by online retailers. The increasing popularity of e-commerce platforms has also led to the growth of logistics and delivery services in the country. Another emerging trend in the eServices market in Laos is the adoption of digital payment solutions. As more consumers shift away from cash transactions, digital payment platforms and mobile wallets are gaining traction. This trend is supported by government initiatives to promote cashless transactions and financial inclusion. The convenience and security offered by digital payment solutions are driving their adoption among both consumers and businesses in Laos. Local special circumstances in Laos also contribute to the development of the eServices market. The country has a young and tech-savvy population, which is driving the demand for digital services. Additionally, the government has recognized the importance of digitalization in driving economic growth and has implemented policies and initiatives to support the development of the eServices sector. These include the establishment of digital infrastructure, the promotion of digital skills training, and the implementation of e-government services. Underlying macroeconomic factors in Laos, such as economic growth and increasing disposable incomes, also play a role in the development of the eServices market. As the economy grows, more consumers have the purchasing power to access and utilize eServices. Furthermore, the increasing internet penetration in the country provides a favorable environment for the growth of the eServices sector. Overall, the eServices market in Laos is experiencing significant growth and development, driven by changing consumer preferences, government initiatives, and favorable macroeconomic factors. The adoption of eServices is expected to continue to increase in the coming years, as more consumers embrace the convenience and accessibility offered by digital platforms.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Ecommerce market, in a PDF format.