eServices

Revenue in the eServices market is projected to reach US$240.40m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 5.33%, resulting in a projected market volume of US$295.80m by 2028.
The Online Gambling market is expected to show a revenue growth of 8.7% in 2025.0.
The Online Gambling market has a projected market volume of US$201.00m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Online Gambling market is projected to amount to US$1.62k in 2024.
In the Event Tickets market, the number of users is expected to amount to 362.0k users by 2028.
User penetration in the Event Tickets market will be at 16.8% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Slovenia has been experiencing significant growth in recent years, driven by changing customer preferences and local special circumstances. With the increasing penetration of internet and mobile devices, customers are increasingly relying on eServices for convenience and efficiency. Additionally, the government's push for digitalization and the presence of a highly educated population have contributed to the development of the eServices market in Slovenia.

Customer preferences: Customers in Slovenia are increasingly preferring eServices over traditional methods due to their convenience and efficiency. The ability to access services online from anywhere and at any time has made eServices a popular choice among the tech-savvy population. Furthermore, the younger generation, which is more digitally inclined, is driving the demand for eServices in Slovenia. These customers value time-saving and user-friendly experiences, which eServices provide.

Trends in the market: One of the key trends in the eServices market in Slovenia is the growth of e-commerce. With the increasing number of online retailers and the availability of secure payment gateways, customers are embracing online shopping. This trend is further supported by the growing number of smartphone users, as mobile commerce becomes more prevalent. The convenience of shopping online and the availability of a wide range of products have contributed to the success of e-commerce in Slovenia. Another trend in the eServices market is the adoption of digital banking services. Customers are increasingly using online banking platforms and mobile banking apps for their financial needs. This trend is driven by the convenience and accessibility of digital banking, as well as the availability of advanced security features. The COVID-19 pandemic has further accelerated the adoption of digital banking services, as customers seek contactless and remote banking options.

Local special circumstances: Slovenia has a highly educated population, with a high level of digital literacy. This has created a favorable environment for the development of eServices. The government has also been actively promoting digitalization and the use of eServices, which has further boosted their adoption. Additionally, Slovenia's small size and well-connected infrastructure make it easier for eServices providers to reach customers across the country.

Underlying macroeconomic factors: The strong economic growth in Slovenia has provided a favorable environment for the development of the eServices market. As the economy continues to grow, customers have more disposable income to spend on eServices, such as online shopping and digital entertainment. The increasing internet penetration and the availability of affordable smartphones have also contributed to the growth of the eServices market. In conclusion, the eServices market in Slovenia is experiencing significant growth, driven by changing customer preferences, local special circumstances, and underlying macroeconomic factors. The convenience, efficiency, and accessibility of eServices have made them a popular choice among customers, especially the younger generation. The government's push for digitalization and Slovenia's highly educated population have further contributed to the development of the eServices market.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.