eServices

Revenue in the eServices market is projected to reach US$169.70m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 4.43%, resulting in a projected market volume of US$201.80m by 2028.
The Online Gambling market is expected to show a revenue growth of 8.0% in 2025.0.
The Online Gambling market has a projected market volume of US$130.80m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Online Gambling market is projected to amount to US$1.44k in 2024.
In the Event Tickets market, the number of users is expected to amount to 230.0k users by 2028.
User penetration in the Event Tickets market will be at 32.3% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Luxembourg is experiencing significant growth and development, driven by customer preferences, trends in the market, local special circumstances, and underlying macroeconomic factors. Customer preferences in Luxembourg are shifting towards digital solutions and online services. With the increasing penetration of smartphones and internet connectivity, consumers are increasingly relying on eServices for various needs such as shopping, banking, and entertainment. The convenience and ease of use offered by eServices are attracting more customers to adopt these digital platforms. Trends in the market are also contributing to the growth of the eServices sector in Luxembourg. One major trend is the rise of e-commerce, with more consumers opting to shop online rather than in physical stores. This trend is fueled by factors such as a wider range of products and services available online, competitive pricing, and the convenience of doorstep delivery. As a result, e-commerce platforms and online marketplaces are experiencing rapid growth in Luxembourg. Another trend in the eServices market is the increasing demand for digital financial services. Consumers are embracing online banking, mobile payment solutions, and digital wallets for their financial transactions. This trend is driven by factors such as the convenience of managing finances remotely, the availability of secure payment options, and the integration of financial services with other eServices platforms. Local special circumstances in Luxembourg also contribute to the development of the eServices market. As a small country with a high standard of living, Luxembourg has a tech-savvy population that is receptive to digital solutions. The government has also been proactive in promoting digitalization and supporting the growth of the eServices sector. This includes initiatives to improve digital infrastructure, provide incentives for startups, and foster innovation in the digital economy. Underlying macroeconomic factors further support the growth of the eServices market in Luxembourg. The country has a strong economy with a high GDP per capita, which translates into higher disposable incomes and increased spending power. This enables consumers to afford and adopt eServices more readily. Additionally, Luxembourg's strategic location in Europe and its role as a major financial center attract international businesses, which in turn drives the demand for eServices. In conclusion, the eServices market in Luxembourg is experiencing significant growth and development due to customer preferences, market trends, local special circumstances, and underlying macroeconomic factors. As consumers increasingly embrace digital solutions and online services, the eServices sector is poised for continued expansion in the coming years.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.