eServices

Revenue in the eServices market is projected to reach US$138.20m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 7.18%, resulting in a projected market volume of US$182.40m by 2028.
The Dating Services market is expected to show a revenue growth of 10.9% in 2025.0.
The Online Gambling market has a projected market volume of US$99.05m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Online Gambling market is projected to amount to US$626.70 in 2024.
In the Dating Services market, the number of users is expected to amount to 1.8m users by 2028.
User penetration in the Dating Services market will be at 4.6% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Cameroon is experiencing significant growth and development, driven by various factors such as increasing internet penetration, rising smartphone adoption, and a growing young population.

Customer preferences: Cameroonian consumers are increasingly embracing eServices due to the convenience and efficiency they offer. With the rapid expansion of internet access and the availability of affordable smartphones, more people are accessing online platforms to avail of various services. This shift in consumer behavior is driven by the desire for convenience, time-saving, and cost-effective solutions.

Trends in the market: One of the key trends in the eServices market in Cameroon is the growth of e-commerce. Online shopping platforms are gaining popularity among consumers, providing them with access to a wide range of products and services. This trend is driven by the convenience of shopping from the comfort of one's home, the availability of diverse product options, and the increasing trust in online transactions. As a result, e-commerce platforms are experiencing significant growth in terms of user base and transaction volume. Another emerging trend in the eServices market is the rise of digital financial services. Mobile banking and digital payment solutions are gaining traction among Cameroonians, especially in urban areas. The convenience and accessibility of these services are attracting consumers who previously relied on traditional banking methods. Additionally, the COVID-19 pandemic has further accelerated the adoption of digital financial services as people seek contactless payment options.

Local special circumstances: Cameroon's eServices market is also influenced by local special circumstances. One such circumstance is the linguistic diversity of the country, with English and French being the official languages. This presents a unique challenge for eService providers, as they need to cater to customers in both languages to effectively reach the entire population. Localizing services and providing customer support in multiple languages is crucial to gain customer trust and loyalty.

Underlying macroeconomic factors: Several macroeconomic factors contribute to the development of the eServices market in Cameroon. The country's steady economic growth and increasing disposable income levels have positively impacted consumer spending patterns. As more people have the means to access the internet and purchase smartphones, the demand for eServices continues to grow. Furthermore, government initiatives to promote digital transformation and improve internet infrastructure have played a significant role in the growth of the eServices market. Efforts to expand broadband connectivity, reduce internet costs, and enhance digital literacy have created an enabling environment for eService providers to thrive. In conclusion, the eServices market in Cameroon is experiencing rapid growth driven by increasing internet penetration, rising smartphone adoption, and changing consumer preferences. The growth of e-commerce and digital financial services are key trends in the market, while local special circumstances such as linguistic diversity pose unique challenges. The underlying macroeconomic factors, including economic growth and government initiatives, further contribute to the development of the eServices market in Cameroon.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.