The fourth industrial revolution has resulted in unprecedented technological progress around the globe. On its digital transformation path, a country's success will be determined by its ability to utilize new technologies such as artificial intelligence (AI), blockchain, robotics, and the Internet of Things (IoT).
was expected to exceed three trillion U.S. dollars by 2026. These technologies have enabled industries to increase economic productivity and improve the quality of life. The Gulf Cooperation Council, particularly the United Arab Emirates (UAE), has made significant progress towards digital transformation.
The state of digitalization of the UAE market
UAE’s substantial customer base, high
rates of digital adoption, and government initiatives supporting digital innovation are all contributing factors to the country’s expanding digital market. The UAE’s young, tech-savvy population, who are more likely to adopt new emerging technologies, accounts for a sizable portion of the population. This resulted in the rise of new digital businesses and startups tailored to the demographic and the rapid development of the country’s digital world.
With one of the highest
internet penetration rates worldwide, the UAE’s demand for digital ads, services, gaming, e-commerce, and smartphone apps is continuously on the rise. The government’s early-on adoption and recognition of the importance of achieving a digitally transformed economy has shifted the ways of doing business in the country. Through programs such as Dubai Silicon Oasis and Dubai Internet City, the UAE government has also been proactively supporting the growth of the digital market, attracting digital companies and investors.
The future of the digital market post-COVID-19
Initiatives, such as UAE’s Vision 2021, have focused on transitioning the economy to a knowledge-based one. Efforts to adopt digital technology to change business models and the overall customer experience have been prioritized, thus providing new revenue streams and opportunities. The UAE digital market has exhibited such a shift, as the way of doing business is transforming. Payments, for instance, are increasingly digitalized, thus requiring less contact, time, and effort. Around a third of online customers
preferred making mobile payments. Moreover, many e-services have emerged, creating new experiences for consumers. This ranges from the retail sector to government and public service. In recent years, more than two-thirds of
government services and education transactions were online.
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