Importance of home pick-up return when shopping online in Italy 2017-2022

Published by Statista Research Department, Apr 22, 2024
In Italy, the importance of the home pick-up option in online purchases reached its zenith in 2019, with 94 percent of respondents deeming it an essential aspect of online shopping. Over the other four years included in the graph, the average proportion of respondents expressing the same view stood at 85 percent.

Importance of the ability to return online purchases with pick-up from home in Italy between 2017 and 2022

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Release date

January 2023

Region

Italy

Survey time period

May 30 to July 26, 2022*

Number of respondents

800-1,556 regular e-shoppers*

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* The 2022 survey involved 23,974 participants across 22 European countries.
Between 800 and 1,556 participants were interviewed per country. All respondents had purchased physical products from online since January 2021, and received at least one package. Data prior to 2022 is taken from previous surveys published by the source.

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