Importance of home pick-up return when shopping online in Italy 2017-2023

Importance of the ability to return online purchases with pick-up from home in Italy between 2017 and 2023

CharacteristicNot importantImportant
2023 88% 12%
2022 84% 16%
2021 85% 15%
2019 94% 6%
2018 84% 16%
2017 84% 16%
Created with Highcharts 7.2.2Share of respondents84%84%84%84%94%94%85%85%84%84%88%88%16%16%16%16%6%6%15%15%16%16%12%12%Not importantImportant201720182019202120222023
0%25%50%75%100%125%
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DPD

Release date

January 2023

Region

Italy

Survey time period

May 31 to July 19, 2023

Number of respondents

800-1,504 regular e-shoppers

Age group

18 years and older

Method of interview

Online survey

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