Product return methods preferred by online consumers in Poland 2022-2023

Published by
Adriana Sas,
Nov 5, 2024

In 2024, 36 percent of respondents in Poland stated that the most common way of returning goods bought over the internet was to send them back via parcel lockers and returning directly to the brick-and-mortar store.

Preferred methods of returning products purchased online in Poland from 2022 to 2023

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Release date

September 2024

Region

Poland

Survey time period

2022 to 2023

Number of respondents

1,198 respondents

Age group

15 years and older

Special properties

Internet users who shop online and knew about possibility to return

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The original question was worded as follows: "A z których z poniższych form zwrotu towaru korzystasz najczęściej podczas zakupów przez internet?" (English: Which of the following product return methods encourage you to buy online?).

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