Reasons to return an online ordered article for U.S. consumers 2018

Published by
Alexander Kunst,
Jan 6, 2020
This statistic shows the results of a survey conducted in the United States in 2018 on online shopping. Some 54 percent of the respondents stated that they return a product that doesn't fit.
The Survey Data Table for the Statista survey Online-Shopping in the U.S. 2018 contains the complete tables for the survey including various column headings.

For what reasons do you return an article that you have ordered online?

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Number of respondents

992 respondents

Age group

18 years and older

Supplementary notes

multiple answers were possible

Citation formats
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Statistics on " E-commerce returns in the United States "

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Other statistics that may interest you E-commerce returns in the United States

Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

Further related statistics

5

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Topics

Reverse logisticsAmazonLogistics industry in the U.S.Courier, express and parcel (CEP) market in the United StatesOnline shopping behavior in the United States
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