This statistic illustrates the results of a survey conducted in Italy in 2018 regarding the areas of online banking that could be improved. While 37 percent of respondents declared to be satisfied with their bank's online services as they were, 34 percent stated they would have liked to see better customer support. Furthermore, about a quarter of respondents were dissatisfied with the perceived small range of online services offered by their bank.
What would you like to see improved in your bank's online banking services?
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Share of respondents
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Unione Nazionale Consumatori. (October 31, 2018). What would you like to see improved in your bank's online banking services? [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/
Unione Nazionale Consumatori. "What would you like to see improved in your bank's online banking services?." Chart. October 31, 2018. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/
Unione Nazionale Consumatori. (2018). What would you like to see improved in your bank's online banking services?. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/
Unione Nazionale Consumatori. "What Would You like to See Improved in Your Bank's Online Banking Services?." Statista, Statista Inc., 31 Oct 2018, https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/
Unione Nazionale Consumatori, What would you like to see improved in your bank's online banking services? Statista, https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/ (last visited August 24, 2024)
What would you like to see improved in your bank's online banking services? [Graph], Unione Nazionale Consumatori, October 31, 2018. [Online]. Available: https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/