According to the National Customer Satisfaction Index of department store chains in South Korea in 2023, Hyundai Department Store received the highest customer satisfaction index, amounting to 80 out of 100 points. Closely following was Shinsegae Department store with only one point less.
National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2023
Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."
The source does not state a publication date, the publication date used here is therefore the date of data access.
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KPC . (February 8, 2024). National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2023 [Graph]. In Statista. Retrieved December 24, 2024, from https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2023." Chart. February 8, 2024. Statista. Accessed December 24, 2024. https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/
KPC . (2024). National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2023. Statista. Statista Inc.. Accessed: December 24, 2024. https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of Department Store Chains in South Korea in 2023." Statista, Statista Inc., 8 Feb 2024, https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2023 Statista, https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/ (last visited December 24, 2024)
National Customer Satisfaction Index (NCSI) of department store chains in South Korea in 2023 [Graph], KPC , February 8, 2024. [Online]. Available: https://www.statista.com/statistics/949785/south-korea-department-store-customer-satisfaction-index/
