Actions taken with online order address detail problems United Kingdom (UK) 2017

Published by
Stephanie Chevalier,
May 4, 2022
This statistic displays the most common actions taken when experiencing difficulties filling in address details in order to complete an online order according to online shoppers in the United Kingdom (UK) as of November 2017. According to Loqate, a GBG solution, 31 percent of respondents stated that they would contact customer service for help. However, 62 percent of respondents would abandon the online purchase.

Actions taken when experiencing difficulties filling in address details in order to complete an online order according to online shoppers in the United Kingdom as of November 2017

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Release date

January 2018

Region

United Kingdom

Survey time period

November 2017

Number of respondents

506 respondents

Age group

18 years and older

Special properties

online shoppers

Supplementary notes

Original question: What would you do if you encountered difficulties filling in your address details in order to complete an online order?
Multiple responses were possible.

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