Current account customer satisfaction with banks in Great Britain 2024

Published by Statista Research Department, Dec 2, 2024

In the 2024 customer satisfaction rankings for British banks, online banks dominated the top positions. Monzo emerged as the leader, with 80 percent of its customers likely to recommend the bank to friends and family. Starling Bank followed closely behind, achieving a recommendation rate of 79 percent. Chase rounded out the top three, with 78 percent of respondents indicating they would recommend the bank to others.

Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2024, by bank

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Source

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Release date

August 2024

Region

United Kingdom

Survey time period

July 2023 to June 2024

Number of respondents

17,111 respondents

Supplementary notes

The source adds the following information: Participants with personal current accounts were surveyed about their likelihood of recommending their bank's services to friends and family. This assessment covered multiple aspects of banking, including overall bank performance, online and mobile banking platforms, branch services, and overdraft facilities.

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