This survey shows the customers' opinion on social media's effectiveness for customer service in the United States and worldwide in 2017. During the survey, 39 percent of respondents from the United States stated that they believe social media is an effective channel for customer service.
Do you believe social media is an effective channel for customer service?
Characteristic
United States
Global average
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Microsoft. (August 1, 2017). Do you believe social media is an effective channel for customer service? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/808490/customers-opinion-on-if-social-media-is-effective-for-customer-service/
Microsoft. "Do you believe social media is an effective channel for customer service?." Chart. August 1, 2017. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/808490/customers-opinion-on-if-social-media-is-effective-for-customer-service/
Microsoft. (2017). Do you believe social media is an effective channel for customer service?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/808490/customers-opinion-on-if-social-media-is-effective-for-customer-service/
Microsoft. "Do You Believe Social Media Is An Effective Channel for Customer Service?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808490/customers-opinion-on-if-social-media-is-effective-for-customer-service/
Microsoft, Do you believe social media is an effective channel for customer service? Statista, https://www.statista.com/statistics/808490/customers-opinion-on-if-social-media-is-effective-for-customer-service/ (last visited July 22, 2024)
Do you believe social media is an effective channel for customer service? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/808490/customers-opinion-on-if-social-media-is-effective-for-customer-service/