According to a 2022 survey, nearly two-thirds (63 percent) of U.S. shoppers would be much more likely to shop at an online store if returns were offered free of charge. In addition, a quarter of respondents said they were a little more likely to make online purchases if they could return them at no additional cost. Meanwhile, 13 percent said this would have no impact at all.
Likelihood that consumers would buy more from an online stores offering free returns in the United States in 2022
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Happy Returns. (December 6, 2022). Likelihood that consumers would buy more from an online stores offering free returns in the United States in 2022 [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/778660/us-consumers-likeliness-shop-online-returns/
Happy Returns. "Likelihood that consumers would buy more from an online stores offering free returns in the United States in 2022." Chart. December 6, 2022. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/778660/us-consumers-likeliness-shop-online-returns/
Happy Returns. (2022). Likelihood that consumers would buy more from an online stores offering free returns in the United States in 2022. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/778660/us-consumers-likeliness-shop-online-returns/
Happy Returns. "Likelihood That Consumers Would Buy More from An Online Stores Offering Free Returns in The United States in 2022." Statista, Statista Inc., 6 Dec 2022, https://www.statista.com/statistics/778660/us-consumers-likeliness-shop-online-returns/
Happy Returns, Likelihood that consumers would buy more from an online stores offering free returns in the United States in 2022 Statista, https://www.statista.com/statistics/778660/us-consumers-likeliness-shop-online-returns/ (last visited December 18, 2024)
Likelihood that consumers would buy more from an online stores offering free returns in the United States in 2022 [Graph], Happy Returns, December 6, 2022. [Online]. Available: https://www.statista.com/statistics/778660/us-consumers-likeliness-shop-online-returns/
