In 2022, 11 percent of survey respondents to a survey conducted in Great Britain had switched energy suppliers in the previous 12 months, down from 15 percent in the previous year. Between 2017 and 2020, the majority of British consumers who switched their energy supplier were repeat switchers, according to a survey carried out annually.
Share of consumers who switched their energy supplier within the last 12 months in Great Britain from 2017 to 2022, by frequency
Digitally-excluded consumers interviewed using Computer-Assisted Telephone Interviewing
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
*The source highlights that figures for 2020 are not strictly comparable to previous years due to a change in methodology. Due to contact restrictions, the 2020 survey was carried out online, as opposed to face-to-face interviews done in previous years.
** No frequency breakdown available after 2021.
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Ofgem. (May 3, 2023). Share of consumers who switched their energy supplier within the last 12 months in Great Britain from 2017 to 2022, by frequency [Graph]. In Statista. Retrieved December 24, 2024, from https://www.statista.com/statistics/713751/energy-consumers-switching-suppliers-uk-gb/
Ofgem. "Share of consumers who switched their energy supplier within the last 12 months in Great Britain from 2017 to 2022, by frequency." Chart. May 3, 2023. Statista. Accessed December 24, 2024. https://www.statista.com/statistics/713751/energy-consumers-switching-suppliers-uk-gb/
Ofgem. (2023). Share of consumers who switched their energy supplier within the last 12 months in Great Britain from 2017 to 2022, by frequency. Statista. Statista Inc.. Accessed: December 24, 2024. https://www.statista.com/statistics/713751/energy-consumers-switching-suppliers-uk-gb/
Ofgem. "Share of Consumers Who Switched Their Energy Supplier within The Last 12 Months in Great Britain from 2017 to 2022, by Frequency." Statista, Statista Inc., 3 May 2023, https://www.statista.com/statistics/713751/energy-consumers-switching-suppliers-uk-gb/
Ofgem, Share of consumers who switched their energy supplier within the last 12 months in Great Britain from 2017 to 2022, by frequency Statista, https://www.statista.com/statistics/713751/energy-consumers-switching-suppliers-uk-gb/ (last visited December 24, 2024)
Share of consumers who switched their energy supplier within the last 12 months in Great Britain from 2017 to 2022, by frequency [Graph], Ofgem, May 3, 2023. [Online]. Available: https://www.statista.com/statistics/713751/energy-consumers-switching-suppliers-uk-gb/
