Online shopping mall customer satisfaction index in South Korea 2020

Published by
Nina Jobst,
Jun 26, 2024
This statistic shows the National Customer Satisfaction Index (NCSI) of online shopping malls in South Korea in 2020. That year, the customer satisfaction index of GS Shop from GS Retail measured 78 out of 100.

National Customer Satisfaction Index (NCSI) of online shopping malls in South Korea in 2020

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Release date

January 2021

Region

South Korea

Survey time period

2020

Supplementary notes

Korea Productivity Center defines the National Consumer Satisfaction Index (NCSI) as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."

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