In 2023, Shinsegae Group's E-mart scored the highest score with the National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea at 78 points out of 100 index points. Homeplus and Lotte Mart followed with 77 index points, each.
National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2023
Korea Productivity Center defines the National Consumer Satisfaction Index as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."
The source does not give a publication date, the publication date used here is therefore the date of data access.
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KPC . (June 26, 2024). National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2023 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2023." Chart. June 26, 2024. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
KPC . (2024). National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2023. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of Hypermarkets in South Korea in 2023." Statista, Statista Inc., 26 Jun 2024, https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2023 Statista, https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/ (last visited December 23, 2024)
National Customer Satisfaction Index (NCSI) of hypermarkets in South Korea in 2023 [Graph], KPC , June 26, 2024. [Online]. Available: https://www.statista.com/statistics/670344/south-korea-hypermarket-customer-satisfaction-index/
