This statistic displays the proportion of Sky TV users whose service issues were completely resolved in one contact with their provider in the United Kingdom (UK) from 2013 to 2018. In 2018, a 43 percent share of Sky users reported their issue was resolved in the first contact.
Share of Sky customers whose pay TV issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018
Characteristic
Share of respondents
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All Sky customers who complained about cable, satellite or any other pay TV service in the past 6 months whose issure was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?"
*615 is the number of respondents with respect to the 2018 quality of customer service report only
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Ofcom. (April 30, 2019). Share of Sky customers whose pay TV issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/649355/share-of-sky-customers-whose-pay-tv-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of Sky customers whose pay TV issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018." Chart. April 30, 2019. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/649355/share-of-sky-customers-whose-pay-tv-issue-was-resolved-on-first-contact-uk/
Ofcom. (2019). Share of Sky customers whose pay TV issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/649355/share-of-sky-customers-whose-pay-tv-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of Sky Customers Whose Pay Tv Issue Was Resolved during Their First Contact with Sky in The United Kingdom (Uk) from 2013 to 2018." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/649355/share-of-sky-customers-whose-pay-tv-issue-was-resolved-on-first-contact-uk/
Ofcom, Share of Sky customers whose pay TV issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018 Statista, https://www.statista.com/statistics/649355/share-of-sky-customers-whose-pay-tv-issue-was-resolved-on-first-contact-uk/ (last visited August 25, 2024)
Share of Sky customers whose pay TV issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/649355/share-of-sky-customers-whose-pay-tv-issue-was-resolved-on-first-contact-uk/
