Sky landline: time taken to resolve customer issues in the UK 2017

Published by
Thomas Alsop,
Aug 6, 2023
This statistic displays the time taken for Sky landline customers to resolve issues with their provider in the United Kingdom (UK) in 2017. The highest share of respondents, which corresponded to 35 percent, stated that it took several hours to resolve their issues, but within the same day that they complained about their issue. On the other hand, 21 percent stated that it took five days or more.
Sky was not the best when it came to the time taken to resolve landline customer issues. The time that took Sky to resolve customer issues was higher than that of BT and TalkTalk.

Time taken to resolve Sky landline customers' issues in the United Kingdom (UK) in 2017

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Release date

April 2017

Region

United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

293 respondents

Special properties

all who complained about the landline service in the past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''How long did it take to resolve the issue with [PROVIDER]?''

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