As of 2018, 57 percent of global internet users had purchased fashion-related products through the internet, making apparel the most popular online shopping category worldwide. Footwear was ranked second with a 47 percent online purchase reach.
Online retail in the United States
Overall, customers in the United States were satisfied with e-retail as a whole and online retail scored 82 out of 100 points in the 2018 ACSI (American Customer Satisfaction Index). After years of being the highest-scored online retailer, customer satisfaction with Amazon decreased to 82/100 points, keeping in line with the industry average. In February 2019, Amazon accounted for nearly half of the retail e-commerce market in the United States and second-ranked eBay did not even reach double digits.
Share of internet users who have purchased selected products online in the past 12 months as of 2018
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We Are Social. (October 17, 2018). Share of internet users who have purchased selected products online in the past 12 months as of 2018 [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/276846/reach-of-top-online-retail-categories-worldwide/
We Are Social. "Share of internet users who have purchased selected products online in the past 12 months as of 2018." Chart. October 17, 2018. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/276846/reach-of-top-online-retail-categories-worldwide/
We Are Social. (2018). Share of internet users who have purchased selected products online in the past 12 months as of 2018. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/276846/reach-of-top-online-retail-categories-worldwide/
We Are Social. "Share of Internet Users Who Have Purchased Selected Products Online in The past 12 Months as of 2018." Statista, Statista Inc., 17 Oct 2018, https://www.statista.com/statistics/276846/reach-of-top-online-retail-categories-worldwide/
We Are Social, Share of internet users who have purchased selected products online in the past 12 months as of 2018 Statista, https://www.statista.com/statistics/276846/reach-of-top-online-retail-categories-worldwide/ (last visited November 17, 2024)
Share of internet users who have purchased selected products online in the past 12 months as of 2018 [Graph], We Are Social, October 17, 2018. [Online]. Available: https://www.statista.com/statistics/276846/reach-of-top-online-retail-categories-worldwide/