ACSI - U.S. customer satisfaction with online platforms 2023-2024

American Customer Satisfaction Index (ACSI) of selected online networks from July 2023 to June 2024

Characteristic2023 ACSI score2024 ACSI score
Snapchat 70 68
X 69 69
Facebook (Meta) 66 69
Reddit 69 70
Pinterest 77 74
LinkedIn (Microsoft) 75 76
Instagram (Meta) 73 76
YouTube (Google) 78 77
TikTok 77 78
Social media 73 74
Created with Highcharts 7.2.2ACSI score (100-point scale)737377777878737375757777696966666969707074747878777776767676747470706969696968682023 ACSI score2024 ACSI scoreSocial mediaTikTokYouTube (Google)Instagram (Meta)LinkedIn (Microsoft)PinterestRedditFacebook (Meta)XSnapchat
020406080100
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ACSI®

Release date

July 2024

Region

United States

Survey time period

July 2023 to June 2024

Number of respondents

8,940 respondents

Special properties

respondents chosen at random and contacted via email

Method of interview

Online survey

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