As of 2024, the online network with the highest score according to the American Customer Satisfaction Index (ACSI) was TikTok, with 77 out of 100 points, this is a year on year change of one percent. Overall, YouTube earned a rating of 77 percent, down from 78 percent in 2023. Instagram saw the highest increase in customer satisfaction, with 76 points in 2024, up from 73 in the previous year.
American Customer Satisfaction Index (ACSI) of selected online networks from July 2023 to June 2024
(index score)
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ACSI®. (July 25, 2024). American Customer Satisfaction Index (ACSI) of selected online networks from July 2023 to June 2024 (index score) [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
ACSI®. "American Customer Satisfaction Index (ACSI) of selected online networks from July 2023 to June 2024 (index score)." Chart. July 25, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
ACSI®. (2024). American Customer Satisfaction Index (ACSI) of selected online networks from July 2023 to June 2024 (index score). Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
ACSI®. "American Customer Satisfaction Index (Acsi) of Selected Online Networks from July 2023 to June 2024 (Index Score)." Statista, Statista Inc., 25 Jul 2024, https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
ACSI®, American Customer Satisfaction Index (ACSI) of selected online networks from July 2023 to June 2024 (index score) Statista, https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/ (last visited December 30, 2024)
American Customer Satisfaction Index (ACSI) of selected online networks from July 2023 to June 2024 (index score) [Graph], ACSI®, July 25, 2024. [Online]. Available: https://www.statista.com/statistics/236726/us-customer-satisfaction-index-of-social-media-sites/
