People thinking AI improves customer experience in the U.S. 2024

Published by Daniela Coppola, Dec 10, 2024

A survey conducted in 2024 in the United States shows the perspective of consumers when analyzing the use of artificial intelligence on the shopping experience. Almost 35 percent of shoppers consider that this resource improved the experience in some form, and on the opposite side around 40 percent consider having worse experiences. 

Share of consumers believing AI improved customer experience in the U.S. in 2024

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Release date

August 2024

Region

United States

Survey time period

2024

Number of respondents

200 respondents

Age group

18 years and older

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Statistics on " Online shopping behavior in the United States "

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Other statistics that may interest you Online shopping behavior in the United States

Overview

6

Offline versus online shopping

4

Online shopping behavior

8

AI perception

4

Holiday shopping habits

6

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Topics

Artificial intelligence in e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) use in marketing Artificial intelligence use in media and entertainmentArtificial intelligence (AI) use in marketing in the UK
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