In 2023, Alphabet emerged as the Fortune 100 tech company with highest consumer loyalty score, which stood at 72 points out of a 100. Intel and Apple ranked second, both earning 62 points.
Consumer loyalty of major U.S. technology companies worldwide as of September 2023
(index score)
The companies were evaluated based on the following criteria: number of customer service-related searches, company finances, Net Promoter Score (NPS) of reviews, average rating and volume of reviews, social media following and engagement, as well as YouGov popularity score.
The source does not provide a survey date. The date provided is the release date.
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it business. (September 13, 2023). Consumer loyalty of major U.S. technology companies worldwide as of September 2023 (index score) [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1478540/tech-companies-loyalty/
it business. "Consumer loyalty of major U.S. technology companies worldwide as of September 2023 (index score)." Chart. September 13, 2023. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1478540/tech-companies-loyalty/
it business. (2023). Consumer loyalty of major U.S. technology companies worldwide as of September 2023 (index score). Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1478540/tech-companies-loyalty/
it business. "Consumer Loyalty of Major U.S. Technology Companies Worldwide as of September 2023 (Index Score)." Statista, Statista Inc., 13 Sep 2023, https://www.statista.com/statistics/1478540/tech-companies-loyalty/
it business, Consumer loyalty of major U.S. technology companies worldwide as of September 2023 (index score) Statista, https://www.statista.com/statistics/1478540/tech-companies-loyalty/ (last visited November 22, 2024)
Consumer loyalty of major U.S. technology companies worldwide as of September 2023 (index score) [Graph], it business, September 13, 2023. [Online]. Available: https://www.statista.com/statistics/1478540/tech-companies-loyalty/