Delivery companies parcel recipients face the most issues with in the UK 2023

Published by Statista Research Department, May 29, 2024

In the United Kingdom (UK), parcel recipients face the most delivery issues with Evri, according to a 2023 survey. Nearly half of the survey respondents who had used a delivery company in the last six months of the survey reported having issues with Evri. In comparison, the average reported problems parcel recipients encountered with delivery companies in the UK stood at roughly 34 percent.

Share of parcel recipients experiencing delivery issues in the United Kingdom (UK) in 2023, by delivery company

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Release date

November 2023

Region

United Kingdom

Survey time period

January to July 2023

Number of respondents

4,107 respondents

Age group

16 years and older

Special properties

issues experienced in the last six months

Method of interview

Online survey

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Topics

Online deliveries and returns in the United Kingdom (UK)E-commerce in the United Kingdom (UK)E-commerce returns in the United StatesE-commerce returns in EuropeMobile commerce in the United Kingdom
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