Delivery issues consumers face with Amazon in the UK 2023

Published by Statista Research Department, May 29, 2024

According to a 2023 consumer survey, over one-third of shoppers in the United Kingdom (UK) had encountered delivery issues when shopping with Amazon. The main issue parcel recipients experienced with Amazon was that the parcel was left in an inappropriate location (10 percent). Furthermore, there were problems with the package delivery being delayed, the delivery person not knocking loud enough or ringing the doorbell, and not having enough time to answer the door.

Main delivery issues parcel recipients have with Amazon in the United Kingdom (UK) in 2023

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Source

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Release date

November 2023

Region

United Kingdom

Survey time period

January to July 2023

Number of respondents

3,678 respondents

Age group

16 years and older

Special properties

issues experienced in the last six months

Method of interview

Online survey

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Topics

Online deliveries and returns in the United Kingdom (UK)E-commerce in the United Kingdom (UK)E-commerce returns in the United StatesE-commerce returns in EuropeMobile commerce in the United Kingdom
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