Shoppers' attitudes to online deliveries in the UK 2023

Published by Statista Research Department, May 30, 2024

A survey in 2023 found that around 93 percent of online shoppers in the United Kingdom (UK) had experienced a delivery issue at some point. Even 35 percent of consumers stated that they regularly encounter delivery problems with their online orders, such as late arrivals or damaged packages. Four out of ten shoppers refrain from returning to a retailer due to negative delivery experiences.

Online shoppers' opinions and habits regarding deliveries in the United Kingdom (UK) in 2023

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Release date

October 2023

Region

United Kingdom

Survey time period

2023

Number of respondents

2,000 online shoppers

Special properties

online shoppers who have made purchases within the past six months

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Topics

Online deliveries and returns in the United Kingdom (UK)E-commerce in the United Kingdom (UK)E-commerce returns in the United StatesE-commerce returns in EuropeMobile commerce in the United Kingdom
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