Return rates impact on online shopping in Western European countries 2023

Impact of having to pay to return an item on the likelihood of shopping at an online retailer in selected Western European countries in 2023

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Release date

March 2024

Region

Europe

Survey time period

July to August 2023

Number of respondents

5,000 online shoppers*

Age group

18 years and older

Special properties

purchased online at least once in the past month

Supplementary notes

* The study was conducted across Belgium, France, Germany, the Netherlands, and the UK. Around 1,000 surveys were conducted in each market, and a mix of age ranges, income brackets and genders was included.

The release date is the date of access.

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