A study carried out in Germany in 2023 indicated that most digital direct-to-consumer (D2C) provide a poor return experience to their customers. 36 percent brands leave the online returns to customers' initiative, while another 16 percent of them involve customer service in the process. In turn, 24 percent of established corporate brands attach the return label to the delivery, a procedure used by only eight percent of D2C brands.
Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023
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ParcelLab. (March 15, 2023). Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023 [Graph]. In Statista. Retrieved November 04, 2024, from https://www.statista.com/statistics/1447012/d2c-online-returns-methods-germany/
ParcelLab. "Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023." Chart. March 15, 2023. Statista. Accessed November 04, 2024. https://www.statista.com/statistics/1447012/d2c-online-returns-methods-germany/
ParcelLab. (2023). Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023. Statista. Statista Inc.. Accessed: November 04, 2024. https://www.statista.com/statistics/1447012/d2c-online-returns-methods-germany/
ParcelLab. "Main Procedures for Returning Online Orders from Direct-to-consumer (D2c) Brands in Germany in 2023." Statista, Statista Inc., 15 Mar 2023, https://www.statista.com/statistics/1447012/d2c-online-returns-methods-germany/
ParcelLab, Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023 Statista, https://www.statista.com/statistics/1447012/d2c-online-returns-methods-germany/ (last visited November 04, 2024)
Main procedures for returning online orders from direct-to-consumer (D2C) brands in Germany in 2023 [Graph], ParcelLab, March 15, 2023. [Online]. Available: https://www.statista.com/statistics/1447012/d2c-online-returns-methods-germany/
