Problems faced in using digital payment in India 2020

Published by Sandhya Keelery, Aug 30, 2024
In a survey conducted in 2020, digital payment users in India were asked about the problems they faced while using digital payment services in the last three months. Failed transaction was the most common problem faced by respondents.

Problems faced in using digital payment in India as of 2020

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Release date

May 2021

Region

India

Survey time period

April 4, 2020 to August 31, 2020

Number of respondents

2,244 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Original question: "Which of the following problems have you experienced in the last three months? (Tick all that apply)"

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5

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