A 2022 survey revealed that almost all regular online shoppers in Europe considered the ability to make returns by dropping off at either a parcel shop or a retailer's store important. In addition, nine out of ten European e-commerce shoppers appreciated the power to return online purchases with home pickup. Moreover, nearly three-quarters of French and UK respondents said they attached importance to free returns.
Most important return criteria for online shoppers in selected European countries in 2022
Return criteria
France
Germany
Spain
Italy
UK
All European countries
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DPD. (January 30, 2023). Most important return criteria for online shoppers in selected European countries in 2022 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
DPD. "Most important return criteria for online shoppers in selected European countries in 2022." Chart. January 30, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
DPD. (2023). Most important return criteria for online shoppers in selected European countries in 2022. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
DPD. "Most Important Return Criteria for Online Shoppers in Selected European Countries in 2022." Statista, Statista Inc., 30 Jan 2023, https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
DPD, Most important return criteria for online shoppers in selected European countries in 2022 Statista, https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/ (last visited July 22, 2024)
Most important return criteria for online shoppers in selected European countries in 2022 [Graph], DPD, January 30, 2023. [Online]. Available: https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/