A 2022 survey revealed that almost all regular online shoppers in Europe considered the ability to make returns by dropping off at either a parcel shop or a retailer's store important. In addition, nine out of ten European e-commerce shoppers appreciated the power to return online purchases with home pickup. Moreover, nearly three-quarters of French and UK respondents said they attached importance to free returns.
Most important return criteria for online shoppers in selected European countries in 2022
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DPD. (January 30, 2023). Most important return criteria for online shoppers in selected European countries in 2022 [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
DPD. "Most important return criteria for online shoppers in selected European countries in 2022." Chart. January 30, 2023. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
DPD. (2023). Most important return criteria for online shoppers in selected European countries in 2022. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
DPD. "Most Important Return Criteria for Online Shoppers in Selected European Countries in 2022." Statista, Statista Inc., 30 Jan 2023, https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
DPD, Most important return criteria for online shoppers in selected European countries in 2022 Statista, https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/ (last visited December 18, 2024)
Most important return criteria for online shoppers in selected European countries in 2022 [Graph], DPD, January 30, 2023. [Online]. Available: https://www.statista.com/statistics/1409535/leading-return-criteria-for-online-purchases-europe/
