Online returns in Germany and the rest of Europe 2022

Published by
Kasia Davies,
Sep 4, 2024
In 2022, the rate of fashion item-related returns was almost 34 percent in Germany. This was higher compared to rest of Europe where the rate was around 19 percent. Furthermore, the fashion category had by far the highest rate of returns compared with other categories both in Germany and Europe.

Rate of online returns in Germany and the rest of Europe in 2022

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Release date

September 2022

Region

Germany

Survey time period

2022

Number of respondents

115 German retailers and 296 retailers from other EU countries

Supplementary notes

Number of respondents for each category:
- Fashion: 45 in Germany and 107 in the rest of Europe.
- Entertainment: 36 in Germany and 84 in the rest of Europe.
- Leisure: 12 in Germany and 37 in the rest of Europe.
- Interior: 11 in Germany and 32 in the rest of Europe.
- Others: 11 in Germany and 36 in the rest of Europe.

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Global overview

4

Regional overview

5

United Kingdom

7

Germany

4

France

5

Spain

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Italy

5

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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