PayPal use in UK 2024

PayPal adoption for online shopping in the United Kingdom (UK) declined in 2024 when compared to early 2020, although it remained a popular payment option for consumers. This is according to two different questions asked throughout multiple surveys from Statista's Consumer Insights. The numbers shown here refer to the share of respondents who indicated they used PayPal in the last 12 months, either for POS transactions with a mobile device in stores and restaurants or for online shopping. Three out of 10 respondents from the UK indicated they had used PayPal in a POS setting between July 2023 and June 2024 - with an additional eight out of 10 saying they used PayPal during this same time for online payments.

PayPal usage either for online payments or at POS in the United Kingdom (UK) from 2018 to 2nd quarter of 2024

Characteristic	Stores, restaurants or other POS	Online
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Release date

July 2024

More information

Region

United Kingdom

Survey time period

July 3, 2023, to June 17, 2024

Number of respondents

12,000+ per country

Age group

18-64 years

Special properties

Internet users; respondents who used online payment methods or mobile payment methods in the past 12 months

Method of interview

Online survey

Supplementary notes

The questions were phrased by the source as follows: "Which online payment services have you used in the past 12 months? (multi-pick)" and "Which of these services have you used in the past 12 months to pay in stores, restaurants or other points of sale with your smartphone? (multi-pick)".

Some countries in Statista's Global Consumer Survey are part of an extended questionnaire. More information on the methodology can be found here.

For countries/territories receiving the extended questionnaire the Global Consumer Survey utilizes a rolling survey system with four survey waves per year: The most recent data set contains the interviews of the last 12 months. This ensures trend stability and a higher number of interviews available for analysis, allowing you to adequately analyze smaller target groups, media and brands.

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