Online shoppers' favorite delivery and return options in Germany 2022

Published by
L. Yltävä,
Dec 10, 2024
In a survey conducted in 2022, German consumers stated that free deliveries and returns are the most important features of the 'last mile' online shopping experience. Shoppers also highly appreciated the option of paperless returns, with 44 percent choosing it. In addition, respondents also favored quick delivery times (38 percent) and home-pick returns of online orders (33 percent).

Importance of delivery and return options for online shoppers in Germany in 2022

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Release date

September 2022

Region

Germany

Survey time period

May 31 to June 7, 2022

Number of respondents

1,984 respondents

Age group

18-65 years

Special properties

consumers who shop online at least once every six months

Method of interview

Questionnaire

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Statistics on " E-commerce in Germany "

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Overview

7

Leading online retailers

7

Revenues by product category

8

Online customers and payment methods

8

Further related statistics

10

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Statistics

Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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