Online shoppers' favorite delivery and return options in Spain 2022

Published by
L. Yltävä,
Nov 9, 2024
According to a 2022 survey, almost nine out of then Spanish consumers prioritize free delivery and returns as the most crucial elements of the "last mile" online shopping experience. Home pick-up for product returns ranked second, with 77 percent considering it an important factor when ordering online. Regarding premium delivery services, 68 percent of customers placed a high value on next-day delivery, while 63 percent preferred same-day delivery.

Importance of delivery and return options for online shoppers in Spain in 2022

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Release date

September 2022

Region

Spain

Survey time period

May 31 to June 7, 2022

Number of respondents

1,991 respondents

Age group

18-65 years

Special properties

consumers who shop online at least once every six months

Method of interview

Questionnaire

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Statistics on " E-commerce in Spain "

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Overview

7

Segments

6

Sites and apps

7

Shopping behavior

8

Payment preferences

5

Further related statistics

10

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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