Online shoppers' favorite delivery and return options in the U.S. 2022

Published by
L. Yltävä,
Dec 10, 2024
Results of a 2022 survey revealed that consumers in the United States prioritize value for money when shopping online. Over 80 percent of U.S. shoppers identified free delivery and returns as the most significant factors when placing online orders. Additionally, more than half of the respondents considered same-day and next-day delivery as crucial 'last mile' features.

Importance of delivery and return options for online shoppers in the United States in 2022

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Release date

September 2022

Region

United States

Survey time period

May 31 to June 7, 2022

Number of respondents

1,947 respondents

Age group

18-65 years

Special properties

consumers who shop online at least once every six months

Method of interview

Questionnaire

Citation formats
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Statistics on " E-commerce returns in the United States "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
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Other statistics that may interest you E-commerce returns in the United States

Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

Further related statistics

10

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Statistics

Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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* For commercial use only

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For single users
$0 USD
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Access limited to Free Statistics. Premium Statistics are not included.
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For teams of up to 5 people
$1,299 USD
per month, billed annually 1
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