A 2022 survey revealed that French consumers prioritize cost-efficiency regarding online shopping. More than eight out of ten shoppers reported free deliveries and returns as the most relevant aspect of the 'last mile' online shopping experience. Furthermore, shoppers also valued next-day delivery (58 percent) and home pick-up of online returns (55 percent).
Importance of delivery and return options for online shoppers in France in 2022
Characteristic
Share of respondents
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Appinio. (September 7, 2022). Importance of delivery and return options for online shoppers in France in 2022 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. "Importance of delivery and return options for online shoppers in France in 2022." Chart. September 7, 2022. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. (2022). Importance of delivery and return options for online shoppers in France in 2022. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. "Importance of Delivery and Return Options for Online Shoppers in France in 2022." Statista, Statista Inc., 7 Sep 2022, https://www.statista.com/statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/
Appinio, Importance of delivery and return options for online shoppers in France in 2022 Statista, https://www.statista.com/statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/ (last visited August 25, 2024)
Importance of delivery and return options for online shoppers in France in 2022 [Graph], Appinio, September 7, 2022. [Online]. Available: https://www.statista.com/statistics/1382216/france-online-shoppers-opinions-on-deliveries-and-returns/