A survey conducted in 2022 showed that most shoppers from the United Kingdom (UK) believed that consumers should bear the cost of online returns. In London, about four out of ten shoppers were of this opinion. On the contrary, consumers from Scotland were most inclined to believe that businesses should cover return fees for online orders.
Opinion on who should bear the costs of online shopping returns among consumers in the United Kingdom (UK) in 2022, by region
This question was phrased by the source as follows: "In cases where people purchase items online and then return them, when there isn’t anything wrong with the product, who do you think should have to pay the postage cost to return them?".
The source does not indicate the methodology of the survey.
Missing percentage points to 100 percent are probably due to rounding.
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YouGov. (May 17, 2022). Opinion on who should bear the costs of online shopping returns among consumers in the United Kingdom (UK) in 2022, by region [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1382058/charging-online-returns-consumer-opinions-uk-by-region/
YouGov. "Opinion on who should bear the costs of online shopping returns among consumers in the United Kingdom (UK) in 2022, by region." Chart. May 17, 2022. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1382058/charging-online-returns-consumer-opinions-uk-by-region/
YouGov. (2022). Opinion on who should bear the costs of online shopping returns among consumers in the United Kingdom (UK) in 2022, by region. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1382058/charging-online-returns-consumer-opinions-uk-by-region/
YouGov. "Opinion on Who Should Bear The Costs of Online Shopping Returns among Consumers in The United Kingdom (Uk) in 2022, by Region." Statista, Statista Inc., 17 May 2022, https://www.statista.com/statistics/1382058/charging-online-returns-consumer-opinions-uk-by-region/
YouGov, Opinion on who should bear the costs of online shopping returns among consumers in the United Kingdom (UK) in 2022, by region Statista, https://www.statista.com/statistics/1382058/charging-online-returns-consumer-opinions-uk-by-region/ (last visited December 18, 2024)
Opinion on who should bear the costs of online shopping returns among consumers in the United Kingdom (UK) in 2022, by region [Graph], YouGov, May 17, 2022. [Online]. Available: https://www.statista.com/statistics/1382058/charging-online-returns-consumer-opinions-uk-by-region/
