Main reasons for online returns in France 2022

Published by
L. Yltävä,
Dec 10, 2024
A 2022 study revealed that French online shoppers mostly returned purchases because they were damaged or defective. One-third of consumers returned items because they did not match the product description. Returns were also made due to incorrect sizing (32 percent), lower pricing found elsewhere (11 percent), and experimenting with different sizes (10 percent).

Reasons for returning online purchases in France in 2022

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Release date

November 2022

Region

France

Survey time period

June to September 2022

Number of respondents

2,000 respondents

Supplementary notes

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Statistics on " E-commerce in France "

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Other statistics that may interest you E-commerce in France

Overview

5

User penetration

3

E-commerce merchants

8

Consumer behavior

8

Further related statistics

9

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Statistics

Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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