Main features of a good return experience in Italy 2022
According to a survey from 2022, seven out of ten Italian online shoppers believed that free return shipping was the most relevant element of a positive return experience. Additionally, more than half of the surveyed shoppers valued immediate refunds. Other leading features were no extra fees (43 percent), return labels (41 percent), return in-store options (22 percent), and longer return windows (20 percent).
