Main features of a good return experience in France 2022
According to a survey from 2022, free returns shipping and immediate refunds make for an enjoyable return experience for French online shoppers. Offering return labels (57 percent), not charging extra fees (44 percent), and allowing customers the option to return online orders in-store (39 percent) are all features that help guarantee customer satisfaction. Further, having long return windows (11 percent) is also essential for a positive return experience.