Main features of a good return experience in France 2022

Published by
L. Yltävä,
Nov 9, 2024
According to a survey from 2022, free returns shipping and immediate refunds make for an enjoyable return experience for French online shoppers. Offering return labels (57 percent), not charging extra fees (44 percent), and allowing customers the option to return online orders in-store (39 percent) are all features that help guarantee customer satisfaction. Further, having long return windows (11 percent) is also essential for a positive return experience.

Leading elements of a positive return experience in France in 2022

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Release date

November 2022

Region

France

Survey time period

June to September 2022

Number of respondents

2,000 respondents

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Statistics on " E-commerce in France "

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Other statistics that may interest you E-commerce in France

Overview

5

User penetration

3

E-commerce merchants

8

Consumer behavior

8

Further related statistics

9

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Statistics

Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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